KimberAnswers
Frequently asked questions
Straight answers, including to the questions other IPTV apps prefer not to raise.
Is KimberPlay legal?
KimberPlay is player software, like a television set: it ships with no channels, playlists, or subscriptions, and neither sells nor recommends any. Playing content you have the right to access is legal; the legality of any stream depends on the playlist you load, which comes from you. You are responsible for the content you access and for the laws where you live.
Does KimberPlay come with channels?
KimberPlay is player software and does not sell channels or subscriptions. It plays sources you are authorized to use, supplied through your own M3U playlist or Xtream login.
What do I need to start?
A supported device and a playlist from your IPTV provider - either an M3U URL or an Xtream server login. On a Fire TV or Android TV install the app from kimberplay.com/apk; on a Windows PC use kimberplay.com/windows; or open kimberplay.com/app in a browser with nothing to install. Paste the playlist, done. The Free tier includes live TV with the full guide.
Will an app update delete my playlist?
Updates are designed to preserve your library and settings. The Android app includes database migrations and migration tests. Keep a backup before changing devices or clearing app data; clearing browser site data removes the web player's local library.
What devices does KimberPlay run on?
Amazon Fire TV (Sticks and Cubes, including 2015-era models), Android TV / Google TV devices, and Windows 10/11 PCs through the desktop app, which plays through the mpv engine so MKV, HEVC, and raw-TS streams all work. The web player runs the same app in Chrome, Edge, or Firefox for providers that allow browser access. A Samsung TV (Tizen) app is in development on the same license. One Plus key covers five devices across all of them.
What does Plus cost, and what stays free?
Plus is $9.99 per year or $29.99 lifetime, with a 14-day no-questions refund. Free includes live TV with the full program guide. Plus adds the power features - recording, catch-up, the Sports Hub, skins, and more.
Does KimberPlay see my playlist or what I watch?
Your library is stored locally and playback connects directly to your provider. On Fire TV and Android TV, paid-key Cloud Sync is optional and uploads encrypted settings when enabled, including playlist credentials, favorites and progress; you choose whether to enable it in Settings. Its encryption key is derived from your license key, which KimberPlay also stores. Phone remote commands pass through our servers and can include typed text, searches or stream links. The apps also send device, license and usage information described at kimberplay.com/privacy.
My guide says 'No information' on some channels. Fixable?
Usually yes, automatically. Channels with blank or wrong guide ids get matched to the guide by name; anything ambiguous is left blank rather than guessed wrong, and you can assign a guide to any channel by hand in two clicks.
Something unanswered? Write support@kimberplay.com — a human reads it. New here? Start with what an IPTV player is or the Firestick install guide.